Malawi's national umbrella organisation for the bee products sector
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Login Help
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Malawi Bee Products Association

Login Help

Accessing the MBPA Member Portal

Use this guide to sign in with a secure password, complete first-login activation, reset a forgotten password and protect your member account.

Secure member access

How to access the MBPA Member Portal

The Member Portal uses a registered email address or membership number together with a private password. Payment references, certificate verification codes and phone-number digits are not accepted as login passwords.

01

First login after approval

  1. Open the membership approval email sent by MBPA.
  2. Select the Member Portal link and enter your registered email address or membership number.
  3. Enter the temporary password shown in the approval email.
  4. Create a new private password when prompted. Portal content remains locked until this step is completed.
  5. Use the new private password for all future logins.
Open member login
02

Returning members

  1. Select Login at the top of the website.
  2. Enter your registered email address or membership number.
  3. Enter the private password that you created.
  4. Use Set or reset password when the password is forgotten or when an older account has not yet received a temporary password.
  5. Contact the Secretariat when the registered email address is no longer accessible.
Set or reset password
New members

Account activation follows membership approval

Start by reviewing the MBPA membership categories and selecting the category that best reflects your work. The Apply button opens the application form with your category already selected. After the Secretariat approves the application and confirms payment, MBPA issues a membership number, certificate and temporary portal password to the registered email address.

The temporary password must be replaced during the first login and cannot be used to bypass that security step.

Join MBPA

Password safety

  • Use a unique password containing at least 10 characters.
  • Include uppercase and lowercase letters, a number and a symbol.
  • Never share your password with MBPA staff or another member.
  • Never send a password through email, WhatsApp or a payment form.
  • Use the password-reset page immediately when unauthorised access is suspected.
Forgotten or missing password

Set or reset your password by email

Enter your registered email address or membership number on the password-reset page. A six-digit code is sent to the email address held by MBPA. The code expires after 20 minutes and can be used only once.

Existing members whose accounts were created before secure passwords were introduced should use this process or ask the Secretariat to issue a temporary password.

Set or reset password

Still unable to log in?

Contact the MBPA Secretariat and provide your full name, registered email address, organisation and membership number. The Secretariat may confirm your identity, update an inaccessible email address, or issue a new temporary password.

Contact the Secretariat →
Member sellers

Accessing your marketplace seller dashboard

After secure login, select My Store in the Member Portal. The same private member password protects your seller profile, package payments, products, inquiries and order fulfilment records.

Marketplace selling requires an active MBPA membership, a verified seller profile and an active paid advertising package. No separate or shared store password is used.

Open My Store

Store account security

  • Only the authenticated member can manage that member's products and orders.
  • Seller registration and payment documents are available only to authorised administrators.
  • Product and order notifications never ask for your portal password.
  • Change the password immediately if another person may have seen it.
Common login questions

Quick troubleshooting

Can I log in using my payment reference, certificate code or phone digits?

No. These values are not secret and are no longer accepted for login. Use your registered email address or membership number and a private password.

What do I use during my first login?

Use the temporary password sent to your registered email after membership approval. The portal will immediately require you to create a new private password.

I am an existing member but I do not have a password. What should I do?

Open the Set or Reset Password page and request an email verification code. The Secretariat can also issue a new temporary password after confirming your account.

What makes a valid password?

Use at least 10 characters with an uppercase letter, lowercase letter, number and symbol. Do not include spaces, your email name or membership number.

Why is my login temporarily blocked?

Several unsuccessful attempts trigger a short security lock to protect the account. Wait for the displayed period or use the password-reset page.

I cannot access my registered email address. What should I do?

Contact the MBPA Secretariat. Your identity must be confirmed before the registered email address can be changed or a new temporary password issued.

Will MBPA staff ask for my password?

No. Never send your password by email, WhatsApp, telephone message or payment form.